International Wire Transfer Steps

To send funds to a bank account outside of the Cayman Islands securely with our International Wire Transfer option on the mobile app, follow the steps below: 

  • Press ‘Transfers’ on the menu list, select the ‘International Wire Transfer’ from the horizontal scroll presented.
  • From the ‘From Account’ dropdown list, select the account you would like to transfer funds from.
  • Next, you have an option to select a predefined beneficiary or manually enter a one-time beneficiary. If manually entering a one-time beneficiary, please enter the ‘Beneficiary’s Account No.’ and ‘Beneficiary’s Name’, enter the ‘Beneficiary’s Address’ in Line 1 and 2, and select the ‘Beneficiary’s Country’.
  • Next select the ‘Beneficiaries Bank Routing Type’. There are six options available, if any of the options other than ‘SWIFT’ are selected, the details must be entered manually. However, if ‘SWIFT’ is selected, you have the option to manually enter the ‘Routing Type’ or use the ‘Advance’ search function to search by ‘Swift Code’, ‘Bank Name’ or ‘Bank Country’. Note: All SWIFT codes are 11 digits. If the code you are entering is 8 digits, then prefill the last 3 characters with XXX to locate the desired bank.
  • Next, enter the transfer amount and select the currency next to ‘Amount’.
  • Enter appropriate ‘Beneficiary Comments’ using no special characters (@, #, $, %, &, *, etc.) - In the ‘Purpose of Payment’ field, please provide a valid reason for this payment.
    *IMPORTANT: Please note that an intermediary bank is required when you are sending any currency other than the local currency of the destination country. For example, when sending Canadian dollars (CAD) to the United States, as Canadian dollars (CAD) is not the local currency, payment must be forwarded to a Canadian intermediary bank before going to the destination country (US).
  • Press the checkbox next to ‘Intermediary Bank’ if you are required to enter those details.
  • If ‘SWIFT’ is chosen from the dropdown list next to ‘Intermediary Bank Routing Type’ please enter the ‘Intermediary Bank Routing Number’. If any other option is selected, please enter the required details.
  • Next, choose who will incur the charges by selecting ‘Beneficiary’ or ‘Ours’. Selecting ‘Beneficiary’ means that the recipient will incur the charges, selecting ‘Ours’ means that you will incur the charges.
  • Next, press ‘Submit’ to review the full details of your payment.
    • Please note that you may be asked to enter a one-time password (OTP) if approval isn’t required, which is sent to you via SMS; or if you have a registered device, you may be asked to authorise the transaction via a push notification sent to your registered device, in order for you to complete the International Wire Transfer transaction.
  • Once you have verified the information and entered the OTP, press ‘Confirm’ to complete the transaction or authorise the transaction via your registered device.
  • If you’re a maker, a one-time password (OTP) will not be required, the transaction will be sent to the authoriser for approval.
  • Please note that you will have an option to save this transaction as a template for future use.
  • Once the transaction have been confirmed and approved by the authoriser, you can download or email a ‘Cyber Receipt’ of the transaction for your records.