Cayman National

Fraud Protection

Cayman National Fraud Unit

The Fraud Unit in the Card Services Department monitors cardholders’ spending patterns and may contact cardholders to verify if a transaction is legitimate for those that appear unusual or suspicious.

When the fraud officers have exhausted their resources to make contact, a temporary block is placed on the card for your protection until you can be reached.

Cayman National recommends that if you are traveling or will be making purchases outside of your normal spending pattern, contact a Fraud Officer or our Customer Support Department ahead of time to notify it of your plans.

In terms of opening hours, the Fraud Unit is open Monday to Friday from 8:30am-5:00pm and on Saturdays, Sundays and Holidays from 9:00am - 2:00pm, Eastern time.

A Fraud Officer can be contacted from 5pm-10pm daily to assist with lost/stolen cards and other fraud related matters by calling 345 926 2253. After 10pm you can report your lost/stolen cards to MasterCard Global Services at 636 722 7111 or Visa Global Services at 410 581 9994.

In addition to its account monitoring effects, Cayman National encourages you to monitor your accounts online on a regular basis, keep contact information current, keep items with personal information in a safe place, and never provide bank account or credit card details to anyone who contacts you by phone or email.

Wire Fraud Protection

When sending a Wire Transfer we remind customers to be cautious and follow the steps below to avoid experiencing fraudulent activity:

  • Ensure that the beneficiary of the wired funds is a trusted/known source
  • Sometimes fraudsters request wire instructions via email. We recommend calling the beneficiary using their official contact details to confirm the details of the wire instructions (name on the account, account number, bank, etc.)
  • Use our online banking to monitor your account activity including wire transfers.

If you suspect that you may be experiencing wire fraud or any other fraud related matters, contact our Fraud Unit immediately on 345 926 2253